The collision repair business is increasingly complex, ranging from capturing the repair, to increased technical complexity, dealing with insurers, meeting the ever-growing concerns of consumers, and attracting qualified staff members. Success in the business is greatly enhanced with the mastery of all elements of the collision repair process. The processes surrounding a repair are as essential as the repair itself. In this edition of IMPACT Collision Solutions, we will describe several key elements that lead to success in the collision repair business and the objective of creating completely satisfied customers. It is much more than following defined processes and procedures, it’s communicating a vision and mission that everyone in the organization understands. These fundamental elements must be built into the culture of the organization. This leads to empowering individuals to make day-to-day decisions that are aligned with and support the overall mission.
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