The collision repair industry continues to suffer from a shortage of trained technicians as the existing workforce is aging out faster than it is being replaced.  This is further complicated by the pace of technological change that requires the retraining of the existing workforce as well as new skills required of those entering it.  This puts a premium on efforts to improve employee retention by evaluating and mitigating the factors that cause technicians to retire or to seek other careers.  This issue was recently addressed by the Society of Collision Repair Specialists (SCRS) when they commissioned a survey of current technicians to understand levels of satisfaction or dissatisfaction and what can be done to improve employee retention.  In this edition of IMPACT Collision Solutions, we will summarize the findings of the SCRS sponsored report and suggest how collision center employers and managers can both improve retention of current employees and attract new ones to this industry.

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