Compensating collision center personnel is a complicated and controversial topic.  Numerous pay plans are utilized in the collision repair industry: Flat Rate, Hourly, Salaried, and various types of incentives.  Most often, technicians are compensated differently from managers and front office personnel.  As collision repair becomes more complex, requiring new skills, and the fact that many long-term employees are aging out of their careers, many shops are changing how technicians, writers, and office personnel are paid.  While production remains important, issues of quality and meeting OE repair standards gain value, shops are challenged to create pay plans that incentivize the right things as well as earning needed income for shops and employees alike.  In this month’s IMPACT Collision Solutions, we will briefly overview some of the most prevalent pay plans and share one specific innovative pay plan that may achieve many of the goals that today’s collision centers seek.

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