Cycle Time is a critical measure of how long a vehicle is in a shop’s possession. While this is important to the vehicle owner who wants to get their vehicle back as quickly as possible, it is also important to insurers who must keep claim files and loss reserves open (thereby reducing their cash flow for investment activities), manage the time of adjusters, and pay for rental cars. One more day of rental costs insurers millions of dollars. However, Cycle Time is equally important to collision centers as it has a direct link to shop capacity, customer satisfaction, and the ability of both writers and technicians to perform their roles effectively. In this month’s IMPACT Collision Solutions, we will touch on a few ways to take a new look at Cycle Time in a collision repair facility and possible ways to improve it.
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