Our event will be held on May 13 at the Marriott Center Indianapolis, 7304 East 21st Street, Indianapolis, IN.
We have four excellent collision industry experts ready to share their wealth of knowledge and vast experience in different segments of the business. We are eager to host Ryan Taylor of Body Shop Booster, Nick Schoolcraft of Phoenix Solutions Group, Frank Terlep of Auto Techcelerators, and Erica Eversman of the Automotive Education and Policy Institute. These four individuals will present outstanding, valuable content on the most relevant topics in collision repair today. You cannot afford to miss this event!
Ryan Taylor started his first body shop at 17, talk about the school of hard knocks! Somehow he not only survived by bull-headed determination and creative marketing, he grew that one shop to eight locations. After selling his operations in 2014, Ryan founded BodyShop Booster, a marketing & technology company focused on bringing more business to body shops. Today, Ryan and his team work with body shops and OEM’s around the globe to help them grow collision sales. Ryan will share his unique perspective and engaging personality to paint a picture for collision center operators of how best to connect with and engage the consumer. He use psychology, technology, and data to develop strategies that enable collision repair professionals to better market their business and increase their sales.
Nick Schoolcraft is passionate about improving the collision repair experience. He consults with collision facilities from coast to coast providing impactful, innovative, and strategic thought leadership that enables shops to increase sales and improve profitability. By leveraging his company’s more than 30 years of collision customer research, he has a deep understanding of what the collision customer wants from their repair experience. Using that knowledge has allowed him to develop marketing and customer-centric strategies that drive organizational improvements that lead to sales growth, increased customer retention, and stronger employee engagement. Many of you may have seen Nick give presentations at other industry events or are familiar with the products and services offered by his company, Phoenix Solutions Group (PSG). In this presentation, Nick is going to speak about the paramount importance of employee engagement in the collision repair industry. In particular, Nick will present data that PSG has compiled to show that in order to provide an outstanding customer experience, collision centers must have outstanding employee engagement as well. Not only is a high level of employee engagement a key component to providing an outstanding customer experience, it is critically important in attracting and retaining talented team members in a very competitibe labor market. Nick will describe why it is imperative to have actively engaged employees and how collision repairers can achieve this outcome in their own business.
Frank Terlep has spent more than 40 years working in the automotive industry. During these 40+ years, Frank has been disrupting the automotive and collision industries since the mid-1980s. Today, Frank is a recently published author of his new book “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and as the CEO of his 4th business startup, Auto Techcelerators, he has just launched Test Drive CoPilot™, a new Mobile and Software as a Service (SaaS) platform that will change the way test drives are performed, managed, documented, and reimbursed forever. Frank will be bringing his unique perspective to Indianapolis on May 13 to share his outlook on how technology is shaping and changing (“disrupting”) the collision repair industry and how collision repair professionals can take advantage of these trends. Frank will, also, present the Test Drive CoPilot™ product and show how collision repair businesses can use this tool to document and get paid for test drives and dynamic calibrations that are necessary with today’s vehicles.
Erica Eversman is an attorney with decades of experience providing business consulting for the collision repair industry and is the founder of the award-winning non-profit Automotive Education & Policy Institute. Erica is a 2019-2020 consumer liaison to the National Association of Insurance Commissioners where she advocates for consumers’ interests in insurance matters. She is recognized nationally as an authority on automotive insurance, diminished value, and collision repair issues and is currently working on several legal matters to further the interests of consumers, repairers, and manufacturers in promoting safe, quality repairs. Erica will touch on several topics during her presentation including discussion of best practices for documenting the repair; the use of forms, authorizations, and agreements with consumers; the changing landscape of insurance contracts and practices; and the use of OEM repair specifications as the standard of repair for all vehicles.
We look forward to the opportunity of spending the day with you and learning how to improve your business and making a positive impact on the collision industry as a whole. Don’t hesitate to be part of what will be an outstanding day in May!